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Frequently Asked Questions

Everyone has questions sometimes... Here are a few that get asked regularly at the clinic. Feel free to get in touch if your question isn't answered below!

  • What is physiotherapy?
    Physiotherapy is a primary healthcare profession that specializes in working with people to optimize their mobility. Physiotherapists use their detailed understanding of the body and how it works together with specialized hands-on clinical skills to assess, diagnose and treat symptoms of illness, injury or disability. Physiotherapy can play an important role in preventing injury, preventing acute conditions and injuries from becoming chronically painful, and promoting a healthy, active lifestyle.
  • Do I need a Doctor's referral to book an appointment with you?
    The simple answer is NO. Physiotherapists are primary healthcare practictioners in Ontario so there is no need to see a doctor first. However some insurance companies still require a doctor's referral for billing purposes. Contact your insurance provider to find out if that applies to you.
  • What can I expect on my first appointment?
    To prepare for your first visit, come dressed in loose fitted clothing that is easy to move in and allows access to the area of injury if possible (ie. tank top for shoulder injury, shorts for a knee injury) On your first visit, you will be greeted by one of our office staff at the front desk (for a photo tour of the clinic click here). They will take you through the paperwork which consists of some general information forms, a health questionnaire and a treatment waiver. Once the paperwork is done, you will go to the private treatment room where you will meet me and we will begin an assessment. You can also ask me any specific questions about the forms you just filled out. To begin the assessment, I will ask you to tell me about your injury or concern and follow that up with some questions to gain a good understanding of what you are dealing with and some factors that could be contributing to your injury. I'll also ask you what you hope to get out of physiotherapy and explain the process if you've never seen a physiotherapist before. The next part of the assessment will consist of a more active segment. You will be asked to perform some specific movements while I observe. Then we will go through some tests designed to help me diagnose the injury or which tissues could be causing your symptoms. Once the assessment is completed we will move into your first treatment which will be tailored to what was found in the assessment (for what treatment may look like click here). The treatment will likely end with some homework for you to do until your next visit. We will also discuss what physiotherapy will look like for you and expected timelines. Throughout the assessment be sure to ask any questions you may have! After the treatment you will be guided back to the front desk where you can complete payment if needed as well as book any future appointments.
  • I have a work place injury (WSIB) or an injury from a motor vehicle collision (MVC), can I book an apointment with you?"
    At this time we are not set up to work with WSIB, however we are registered with HCAI so we can work with people who have had motor vehicle accidents. The office staff will help you through the paperwork that is a part of the process when working with both of these types of claims.
  • Will OHIP cover my treatment?
    The clinic is not an OHIP designated clinic so we are not able to bill OHIP for any treatments. For a list of OHIP clinics in your area click on this link:
  • What are my payment options?
    Accepted forms of payment include cash, cheque, Visa, Mastercard, and Interac (debit). We are able to bill many insurance companies directly for your care. The office staff can help you set up direct billing through your insurance company or discuss other options if we are unable to bill your company.
  • Do you offer walk in appointments?
    YES. However be aware that there may already be appointments booked so we won't always be able to accommodate you immediately. Your best option is to call ahead and pre-book.
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